STORE CARE POLICY

Subscription & Cancellation Policy
| Mel Pemberton Designs LLC

This policy governs all recurring monthly services from Mel Pemberton Designs LLC, including Store Care, Customer Growth, Growth Partner, and AI Avatar Content Subscription, and applies to future recurring subscriptions. One-time or project services follow separate agreements and are excluded from this policy unless explicitly indicated as recurring.

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Cancel anytime through self-service · No cancellation fees · Immediate confirmation

L. Contact Information

Store Care Subscription & Cancellation Policy

For questions or assistance, contact Mel Pemberton Designs LLC at melpdesignz.com or email [email protected].

A. Scope and Eligibility

Subscriptions begin immediately upon purchase confirmation. Deliverables, pricing, and service frequency are governed by your checkout details and any signed agreement between you and Mel Pemberton Designs LLC.

Subscription Start

Service access begins immediately upon confirmation of purchase and successful payment authorization.

Billing Date

Charges recur automatically on your monthly or annual billing anniversary using the payment method on file. Invoices are emailed to the address provided.

Grace Period for Failed Payments

If a payment fails, you will be notified. Services may be paused until payment is resolved. Specific retry schedules or fees are not specified.

Policy Disclosure: Cancellation Terms & Notice Requirements

To prevent future billing charges, subscribers must submit a written cancellation request at least 48 hours before the next scheduled billing date. Cancellation notices must be sent via the secure client portal or by verified email to our compliance team.

After your cancellation is processed, service will continue through the end of your current paid period. Any unused time within that period is non-refundable. For more information on dispute resolution or requesting invoice copies, please see the Subscription FAQ.

C. Cancellation Policy

  • Cancellations are accepted anytime on a month-to-month basis without penalty.
  • Please provide at least 7 calendar days’ notice prior to your next renewal date.
  • When cancellation notice is received before the renewal processes, future charges will cease unless a minimum term commitment or legal requirement states otherwise.
  • Cancellations take effect at the end of the current paid period; no additional charges will apply due to short notice.

EXCEPTIONS & POLICY DETAILS

Common Questions

Guidelines for mid-month tier changes, criteria for refund eligibility, and protocols for immediate service reactivation are outlined in your subscription details.

How do I cancel my subscription, and when is it effective?

Cancellation applies exclusively to recurring monthly subscriptions and takes effect at the conclusion of your current billing cycle. While a 7-day notice is recommended for seamless processing, it is not mandatory, and no extra month will be charged for shorter notice periods. To cancel, please use the Manage Subscription options found in your receipts or account communications, or contact us directly via [email protected].

Is there a refund or proration policy after cancellation?

Refunds or prorations are not provided for billing periods that have already started. Exceptions apply only in cases of verifiable billing errors, duplicate charges, or where mandated by law. Please submit refund requests promptly for our review under these conditions.

How are third-party tools and services handled?

Third-party tool subscriptions integrated with our services are managed independently. Cancelling your Store Care subscription does not cancel these external subscriptions; you must manage them directly through each provider.

What occurs if a payment fails?

You will be notified if a payment is unsuccessful. To prevent disruption, services may be paused until payment issues are resolved.

How are subscription upgrades and downgrades scheduled?

We provide clear communication regarding any subscription upgrades or downgrades before processing. Details on timing and applicable charges ensure full transparency about when changes take effect.